Supplier Agreement

You must be a lawfully constituted business able to supply building materials in the cities you list in, and you must provide accurate business, GST and contact details. We verify these before listings go live and may re-verify at any time. Listings may be suspended if information is found to be inaccurate or out of date.

You are solely responsible for the accuracy of your listings, including material description, grade, brand, unit, minimum quantity and per-unit rate. Rates must be the rates you are genuinely willing to supply at. You may update rates at any time; the rate applicable to an order is the rate displayed when the buyer places it.

Materials that are out of stock must be marked unavailable rather than left listed. Repeated acceptance of orders you cannot fulfil is grounds for suspension.

You may accept or decline any order. Once accepted, you undertake to supply the stated quantity and quality to the stated address on or before the agreed date, and to keep the order status current in your dashboard. Where a driver is assigned, delivery must be trackable through the platform.

Shortfalls in quantity or deviations in quality are your responsibility as the seller of record. Nautook operates the marketplace; it is not the seller of the materials.

You issue a GST-compliant invoice for each order in your own name, and you are responsible for your own tax compliance, filings and liabilities in respect of the sales you make through the platform.

Nautook charges a commission on the value of delivered orders. The applicable percentage is confirmed during onboarding, varies by material category, and is itemised against every settlement. Listing is free and no commission is payable on declined or cancelled orders.

Payouts are released to the bank account or UPI ID registered in your payout settings after delivery confirmation, net of commission and of any refunds due to buyers. You are responsible for keeping those details accurate.

Buyer cancellations before acceptance carry no charge. Post-dispatch cancellations, rejected deliveries and quality disputes are handled under our cancellation & refund policy. You agree to cooperate in good faith with dispute investigation and to accept the resolution reached, which may include refund of the order value.

You agree not to solicit buyers off-platform to avoid commission, not to misrepresent material grade or origin, not to manipulate ratings, and not to use buyer contact details for any purpose other than fulfilling the order concerned.

Either party may terminate with notice. Nautook may suspend or remove listings immediately for verification failure, repeated fulfilment failure, quality complaints, fraudulent conduct or breach of these terms. Amounts properly due to you for delivered orders remain payable.

Nautook provides a marketplace and related logistics and payment facilitation. It does not manufacture, own or warrant the materials sold. Liability for the goods rests with the supplier. Nothing here excludes liability that cannot be excluded under applicable law.

We may amend these terms and will notify registered suppliers of material changes. Continued listing after notice constitutes acceptance. This agreement is governed by the laws of India, with courts at Raipur, Chhattisgarh having jurisdiction.

Questions: contact us.