Privacy Policy

• Account details: name, email address, mobile number.
• Order details: materials, quantities, delivery address and order history.
• Supplier details: shop name, city, and payout details you enter.
• Driver location: while a driver actively enables location sharing for a delivery, their device position is recorded so customers can track the vehicle.
• Basic technical data such as device and browser information.

To create and secure your account, process and deliver orders, show live delivery tracking, settle supplier payouts, provide support, and improve the service.

Order details are shared with the supplier fulfilling your order and the assigned driver. We use service providers for hosting, authentication, maps/geocoding and SMS delivery of one-time passcodes. We do not sell personal data.

Data is stored in our managed cloud database with role-based access controls, so accounts can only read the records they are entitled to. Access to administrative data is limited to authorised staff.

We keep account and order records for as long as your account is active and for the period required for tax and accounting purposes. Location pings are retained only as long as needed for delivery history and support.

• Drivers can stop location sharing at any time from the driver dashboard.
• You can request a copy of your data, corrections, or account deletion.
• You can control cookies in your browser — see our Cookies Policy.

Privacy requests and questions: support@nautook.com.