Frequently asked questions
Ordering, delivery, pricing and partner onboarding — answered.
How do I place an order?
Browse materials, pick a supplier and quantity, enter your delivery address and confirm. You'll see the total before you book.
Are the suppliers verified?
Yes. Every supplier is reviewed by our team before their listings go live, and verification status is shown on each shop.
Can I track my delivery?
Once a driver is assigned and starts the trip, your order page shows a live map with the vehicle's position and the delivery point.
How is pricing calculated?
Suppliers publish a per-unit rate. Your total is the rate multiplied by quantity, plus any delivery charge shown at checkout.
Can I cancel an order?
Pending orders can be cancelled from My Orders. Once a supplier accepts and dispatches, cancellation is subject to our refund policy.
How do I list my shop on Nautook?
Sign in and open Become a partner. Submit your shop details and our team verifies before activating your supplier dashboard.
Do you support mobile OTP login?
Yes — you can sign in with email and password, Google, or a one-time code sent to your mobile number.